Reliable LED Support

Get the Most Out of Your LED

Every order we send out includes a spare parts kit and all digital assets you need to maintain your LED panels. But our support doesn’t stop there.

Our trusted, US-based support team has your back any time you need help with your Phos products. We know LED technology can be a bit overwhelming, so we’re always ready to walk you through any questions you have, big or small!

Not tons of technical jargon— just clear, friendly support to make sure you feel confident and happy with your LED choice.

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LED wall repair and support

A Trusted Name in LED

Phos is powered by squareV, an industry leader with over 10 years of experience creating premium LED products.

squareV LED screens have been installed across the U.S. and beyond. We’re proud to offer a smarter, more efficient way to work with LED screens. You can design and quote projects in minutes, enjoy products crafted with premium components, and rely on our dependable support. Our reputation is built on providing service that’s as excellent and reliable as our LED screens themselves.

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LED video wall repair

All Phos Products are backed by an industry-leading 3-Year Warranty.

Terms of 3-Year Warranty

Phos guarantees its LED displays to be free from defects in material and workmanship during the warranty period. If any part of a Phos LED display proves to be defective in material or workmanship during the “3-Year Parts Replacement” warranty period, Phos will replace that part with a functioning part to ensure proper operation of the display. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty. Phos provides no warranty for any third-party software, whether included with the display or installed by the customer. Installation of any unauthorized hardware, parts, or components also voids the warranty. Please refer to our list below for warranty exclusions.

Our Warranty Does Not Cover

Any product on which the serial number has been defaced, modified, or removed. Any product with damage, deterioration, or malfunction resulting from:

  1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature. Vandalism, unauthorized product modification, or failure to follow instructions supplied with the product.
  2. Repair or attempted repair by anyone not authorized by Phos.
  3. Software or data loss occurring during repair or replacement.
  4. Installation of LED display when Phos installation guidelines are not followed.
  5. External causes, such as electric power fluctuations or failure.
  6. Use of supplies or parts that fail to meet Phos specifications.
  7. Normal wear and tear.
  8. Any other cause which does not relate to a product defect.
  9. Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components.
  10. Labor costs associated with the removal, installation, or diagnosis of the product.

Exclusion of damages:

Phos liability is limited to the cost of repair or replacement of the product. Phos shall not be liable for:

  1. Damage to other property caused by any defects in the product,
  2. Damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships or other commercial loss — even if advised of the possibility of such damages.
  3. Any other damages, whether incidental, consequential, or otherwise.
  4. Any claim against the customer by any other party.
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